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Privacy Policy (For, RUTAV ENGITRONIC SYSTEMS PVT LTD)
Last Updated: July 1, 2025
RUTAV ENGITRONIC SYSTEMS PVT LTD ("we," "our," "us," or "Rutav") is committed to protecting the privacy of our customers and website visitors ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://shop.rutav.in (the "Website"), purchase our products, or use our services.
We are a "Data Fiduciary" under Indian law, and we handle your information in compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
a) Personal Information You Provide:
Contact & Identity Information: Your name, email address, phone number, shipping address, and billing address.
Account Information: If you create an account, we collect your username, password, and order history.
b) Order & Payment Information:
Order Details: Information about the products you purchase, transaction dates, and order amounts.
Payment Information: When you make a purchase, you are redirected to our secure third-party payment gateway partner (e.g., Razorpay, PayU, etc.). We do not collect or store your sensitive financial information like credit card numbers, debit card numbers, or bank account details on our servers. We only receive a transaction ID and confirmation of payment success or failure.
c) Automatically Collected Information:
Device and Usage Data: Your IP address, browser type and version, operating system, pages you visit on our site, time and date of your visit, and time spent on those pages.
Cookies: We use cookies to enhance your Browse experience, remember your preferences (like items in your cart), and analyze website traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process and Fulfill Your Orders: To manage payments, arrange for shipping, and provide you with invoices and order confirmations.
To Provide Customer Support: To communicate with you about your orders, respond to your inquiries, and resolve any issues.
To Improve Our Website and Services: To analyze how you use our website, understand customer preferences, and improve our product offerings and user experience.
For Marketing and Communication (with your consent): To send you information about new products, special offers, and promotions. You can opt-out of these communications at any time.
For Security and Fraud Prevention: To protect our website, prevent fraudulent transactions, and ensure the security of our customers.
To Comply with Legal Obligations: To meet our legal, tax, and regulatory requirements.
3. Data Sharing and Disclosure
We value your privacy and do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:
Logistics and Shipping Partners: To deliver your orders, we share your name, address, and phone number with our courier partners.
Payment Gateways: To process payments, we share transaction information with secure payment gateway providers.
Technology and Analytics Partners: We may share aggregated and anonymized data with partners like Google Analytics to help us analyze website performance.
Legal Compliance: We may disclose your information if required by law, court order, or a government or law enforcement authority.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These include:
Using Secure Sockets Layer (SSL) technology to encrypt data during transmission.
Storing data on secure servers with restricted access.
Regularly reviewing our security practices.
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (for example, for tax and accounting purposes).
6. Your Rights
Under Indian law, you have the following rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request the correction of any inaccurate or incomplete information.
Right to Erasure: You have the right to request the deletion of your personal data, subject to our legal and contractual obligations.
Right to Grievance Redressal: You have the right to have any grievances concerning the processing of your data addressed.
To exercise any of these rights, please contact our Grievance Officer.
7. Cookies
Cookies are small files stored on your device. We use them to operate our website, remember your preferences, and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
8. Third-Party Links
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Grievance Officer / Contact Us
n accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any questions or grievances about this Privacy Policy, please contact us:
Grievance Officer Name: Jaimish Shah
Designation: Marketing Head
Email: jaimish@rutav.in
Phone: 8980122955
Address: RUTAV ENGITRONIC SYSTEMS PVT LTD, A-57, GIDC Sector 25, Gandhinagar, Gujarat, India, 382024.