Refund and Returns Policy (For, RUTAV ENGITRONIC SYSTEMS Pvt Ltd)

Effective Date: July 1, 2025

At RUTAV ENGITRONIC SYSTEMS PVT LTD, we are committed to ensuring your satisfaction with every purchase. We stand behind the quality of our products and want you to have a positive shopping experience. This policy outlines the procedures and conditions for returning a product.

7 Days Return Policy

We offer a 7-day return window for all eligible products. This means you have 7 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unused, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase (like your Order ID).

1. Conditions for Returns

We have categorized our return conditions to make the process clear:

A) Free Returns (Our Responsibility)

You are eligible for a full refund and free return shipping if your case falls under any of the following categories:

  • Damaged Product: The item you received was physically damaged during transit.

  • Defective/Faulty Product: The item is not working as intended or has a manufacturing defect.

  • Wrong Product Delivered: You received a different item than what you ordered.

To process these returns, you must contact us within 48 hours of delivery and provide photos or a short unboxing video showing the issue. This helps us resolve your case quickly.

B) Paid Returns (Customer’s Discretion)

If the product is in perfect working condition but you have changed your mind or do not like the product, you can still return it within the 7-day window.

  • In this case, you (the customer) will be responsible for bearing the cost of the return shipping (freight cost).

  • The refund will be processed after we receive the product and deduct the return shipping charges.

2. Items Not Eligible for Return

We cannot accept returns for:

  • Products that have been used, installed, or tampered with by the customer.

  • Items returned without their original packaging, accessories, manuals, or any included parts.

  • Products damaged by the customer due to misuse or improper handling.

  • Any return request made after the 7-day window has expired

3. How to Initiate a Return (Step-by-Step)

  1. Contact Us: To start a return, please contact our customer support team within 7 days of receiving your order. You can reach us at:

  2. Email: support@rutav.in

  3. Phone: 8980122955

Please provide your Order ID and a clear reason for the return. For damaged/defective/wrong items, please attach the required photos/video.

  • Return Approval: Our team will review your request. If your return is accepted, we will provide you with detailed instructions on how to proceed.

  • Pack the Item: Please pack the item securely in its original box, including all accessories and components that came with it.

  • Shipping the Product Back:

    • For Free Returns (Damaged/Defective/Wrong): We will arrange for a reverse pickup from your address. Our logistics partner will contact you to schedule the pickup.

    • For Paid Returns (Not Liked): You will need to ship the product back to the address we provide. We recommend using a reliable and trackable courier service. We are not responsible for items lost or damaged during the return transit. 

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

    • Inspection: All returned products are subject to a quality check to ensure they meet the eligibility criteria.

    • Approval: If your return is approved, your refund will be processed.

    • Refund Timeline: The refund will be credited to your original method of payment within 5-7 business days after the returned item has been received and inspected by our team.

    • Deductions: For returns due to the customer not liking the product, the final refund amount will be the original product price minus the return freight cost.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund immediately. If the order has already been shipped, it will be treated as a return under the conditions mentioned in Section 1B.

 

Contact Us

 

For any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us at:

RUTAV ENGITRONIC SYSTEMS PVT LTD

  • Email: support@rutav.in

  • Phone: 8980122955

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